PixelVision Lab
Support.
Something not working, or a tool missing that you need? Start with the answers below — if your question is not there, write to us and a real person will read it.
Reach the developer directly.
PixelVision Lab is a small studio, so support mail goes straight to the person who writes the apps.
Email support
khiembka1992@gmail.com
Typical reply time: 2–3 business days.
Report a bug or request a feature
Include the app name, your Android version, your device model and — if possible — the image format and size you were working with. A screen recording helps more than anything else.
Common questions.
These cover Image Toolbox, ID Photo Maker and DocScan. Choose the app name in your support email so we can answer with the right steps.
The app cannot see my images.
Image Toolbox does not hold a photo or storage permission at all. It opens the file you choose through Android’s own file and photo picker, so it only ever sees the image you picked.
If the picker looks empty, it is usually showing a folder you are not expecting — use its sidebar to switch to Images or Recent, or pick Browse to open a specific folder. On some devices the picker also needs you to approve access to the selected item once.
Where are the processed files saved?
Saves go to an Image Toolbox album in your gallery, so they show up in Google Photos, your file manager and any other app that reads images. There is no folder to choose and no setting to change.
The original file is never modified or overwritten — every save is a new copy.
Resizing made my image blurry.
Enlarging an image always loses sharpness, because the extra pixels contain no new detail. Shrinking is safe: the resampling is smooth, so a downscaled photo stays clean.
If a small image looks soft after resizing, check the output format too — exporting a PNG as a low-quality JPEG will blur it more than the resize did.
A batch export stopped partway through.
Each file is processed independently. A single corrupt or unsupported file is skipped and reported in the summary, and the rest of the queue continues. Re-run the batch with the remaining files selected.
Batch also stops when you leave the app or tap Stop, so keep the screen on until it finishes.
The exported file is larger than the original.
Converting an already-compressed JPEG to PNG, or re-encoding at a higher quality setting than the original, will grow the file. For smaller files, export to JPEG or WebP and lower the quality slider.
How do I remove ads?
This applies to Image Toolbox. Open the app’s Settings and use the Remove ads section. It is a single one-time purchase, not a subscription, and it removes the banner strip at the bottom of every screen as well as the rewarded ad that plays before a batch run.
Bought it before, or moved to a new phone? Tap Restore purchase in the same section and Google Play will confirm the purchase to the app.
If a purchase is not recognised, check that you are signed in to Google Play with the same account you bought it with, then reopen Settings.
ID Photo Maker and DocScan do not currently show ads, so there is nothing to remove in those apps.
Why does ID Photo Maker say a size is a starting point?
Document photo rules differ by country, document type and issuing office. The presets provide common physical dimensions and face guides, but they cannot guarantee acceptance. Check the latest rules with the authority receiving the photo before you submit it.
Does ID Photo Maker upload my portrait?
No. Face detection, background separation, crop, adjustments, export and print-sheet creation run on your device. The app does not upload source photos, processed images, face landmarks, segmentation masks or file paths.
Firebase Analytics may receive non-sensitive product events, such as the selected preset type or output format. It does not receive image content or personal information.
What does the ID Photo Maker Pro upgrade include?
Pro is a one-time purchase, not a subscription. It unlocks all preset sizes and custom dimensions, advanced background colors, 600 DPI and target-size export, 10×15 cm and A4 print sheets with PDF output, and unlimited local projects.
Use Restore purchase on the Pro screen if you reinstall the app or move to another phone. Payments and refunds are handled by Google Play.
Where are ID Photo Maker projects saved?
Projects, thumbnails and generated images are stored in app-managed local storage. Free users can keep up to five local projects; Pro removes that limit. You can delete all project history in Settings.
Exported photos are saved to your device gallery. Removing the app does not automatically remove copies you exported there.
Why did DocScan detect the edges of my document incorrectly?
Continue to the corner editor and drag each of the four handles to the page boundary. Edge detection works best when the whole page is in frame, all four corners are visible, lighting is even and the paper contrasts with the surface beneath it.
Avoid hard shadows, patterned backgrounds and pages that run to the edge of the photo.
Where does DocScan save exported PDFs and images?
Choose Save to Downloads during export. PDF, JPEG and PNG files are written to Downloads/DocScan through Android MediaStore. You can also share an export or open a PDF in Android’s print flow.
Can DocScan recognize text or make a PDF searchable?
No. DocScan has no OCR or text recognition. A PDF contains page images, so visible text cannot be selected or searched as text.
Does DocScan upload my scans or require an internet connection?
No. Camera capture, import, edge detection, perspective correction, enhancement, storage and PDF generation run on your phone. DocScan has no analytics or upload feature, and its production build does not request the Internet permission.
How do I delete DocScan scans, and what remains?
Delete documents in the app to remove their records, source images, corrected pages and thumbnails from app-private storage. This does not reset preferences, remove app-private exports, or delete files already saved in Downloads/DocScan.
Uninstalling DocScan removes its app-private storage, but exported copies in Downloads remain until you delete them in your file manager.
Can I use the apps on iOS or on desktop?
Not currently. PixelVision Lab apps are built for Android only. There is no web or desktop version.
I bought a device with the app preinstalled and want it removed.
PixelVision Lab does not preinstall apps on any device. If an app claiming to be ours came with your phone, it is not ours — please report it to us so we can look into it.
Send us the details and we will look.
Bug reports with a device model and a screenshot are usually resolved within one release cycle.